Chatbots
What is Chatbot?
A chatbot is an artificial intelligence (AI) program that can simulate a natural language conversation or chatting with a user via a messaging app, website, mobile app.
One of the
great advantages of chatbots is that unlike applications, they are not
downloaded, do not need to be updated, and do not take up space in the phone's
memory. Another is the ability to integrate multiple bots into the same chat.
Why are
chatbots important?
Chatbot
packages streamline the interactions among human beings and services, enhancing
consumer experience. At the identical time, they provide corporations new
possibilities to enhance the procedure of consumer engagement and operational
performance with the aid of using decreasing the everyday price of consumer
service.
To be successful, a chatbot answer need to be capable of carry out obligations effectively. Human help performs a key position here: irrespective of the form of technique and platform, human intervention is important to configure, teach and optimize the chatbot system.
What are the
demanding situations of the usage of chatbots?
New
technology, new obstacles – Chatbot era remains new and faces
boundaries that corporations won't recognize the way to handle.
Varieties in
how humans’ kind their messages – This can result in
misunderstood intentions. Chatbots should manage each lengthy and brief
sentences, in addition to chat bubbles with prolonged content material as
opposed to a couple of brief submissions.
Unpredictable
human behavior, moods and emotions – People are
random, emotions and moods often drive user behavior, and users can change
their minds quickly.
Different
ways people talk – Chatbots can have difficulty
understanding these variations.
Security – Users
must trust chatbots enough to share personal information. Therefore, businesses
should design their chatbots to request only relevant data and transmit that
data securely over the internet.
User
satisfaction – Users always want the best experience, but they
are rarely satisfied. They always want chatbots to be better than they are
today.
Types of
Chatbots
1.
Rule – Based Chatbot
A rule-based
chatbot uses a tree-like flow instead of AI to assist guests with their
questions.
This means that the chatbot guides guests through follow-up questions and ultimately leads them to the right solution. The structure and responses are all pre-defined so you can control the conversation.
Benefits of
Rule – Based Chatbot
·
Chatbots do not require extensive
training, making the implementation process faster and less complex.
·
The price is usually lower because
the technology and implementation are simpler.
·
By predefining the structure and
responses, you have better control over your chatbot's behavior and responses.
Limitations
of Rule – Based Chatbot
·
A rule-based chatbot cannot catch
typos. This means that in some cases they do not understand their guests and
can lead to dissatisfaction.
·
Interacting with a simple chatbot
feels more like a robot than a conversation.
·
You can't learn by yourself. This
means that improvements must be made manually.
2.
AI Chatbot
AI chatbots are chatbots based on natural language processing (NLP). So, unlike rule-based chatbots, instead of replying with keywords, we try to understand the guest's intentions, i.e., what they want. The more you interact with your guests, the better you can understand their intentions and respond better to their requests.
Benefits of
AI Chatbot
·
Chatbots can understand typos and
grammatical errors so they can answer your questions.
·
Keep improving without further help.
·
Conversations with AI chatbots feel
more natural and human.
Limitations
of AI Chatbot
·AI chatbots go through a learning
process, making the implementation process more complex and lengthier.
·By omitting predefined structures,
conversations conducted by AI chatbots are less predictable.
·If a chatbot is taught something
wrong, it will take some time before it "stops learning" and learns
the right behavior.
Future of
chatbots
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